Privacy Policy

Effective Date: 05/12/25

Starwatch Audio Video (“we”, “our”, or “us”) is committed to protecting the privacy and personal information of our users, clients, and visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws.

1. What Information We Collect

We may collect personal information that you provide to us directly, such as:

  • Name

  • Email address

  • Mailing address

  • Phone number

  • Payment or billing information

  • Any other personal information you voluntarily submit through our website, app, forms, or communications

We may also collect non-identifying information such as browser type, device information, or IP address for analytics and security purposes.

2. How We Use Your Information

We use your personal information to:

  • Provide and improve our products and services

  • Communicate with you about your account or our services

  • Process transactions

  • Send newsletters, updates, or promotional content (with your consent)

  • Comply with legal and regulatory obligations

3. Consent

By providing your personal information to us, you consent to our collection, use, and disclosure of your information as described in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.

4. How We Share Your Information

We do not sell or rent your personal information. We may share your information with trusted third parties who assist us in operating our business (e.g., payment processors, email services), provided they also comply with applicable privacy laws.

We may disclose personal information if required to do so by law or if we believe in good faith that such action is necessary to:

  • Comply with legal obligations

  • Protect or defend our rights or property

  • Prevent or investigate possible wrongdoing

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.

6. Data Security

We implement appropriate physical, technical, and administrative safeguards to protect your personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use caution when sharing personal information online.

7. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if that information is inaccurate or incomplete. Please contact us using the information below to make such a request.

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

9. Third-Party Services and Links

Our website or services may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated version will be posted on our website with the revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to access, correct, or delete your personal information, please contact:

Peter Tischler
Starwatch AV
1-1698 Cary Road Kelowna BC
Email: peter@starwatchav.com
Phone: 2507170022